Parts Customer Service Representative

Description

Continue Your Job as a Parts Customer Service Representative in a Growing Company.

At ProMach, we’re examining people who like to shine. Parts Customer Service Representative you’ll have prospects to take your career in the order you desire. You can be creative. Strategic. Persuasive. Clear. A robotic marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be questioned and awarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help make the end of packaging automation. We’re scornful of that and hope you will be too.

Do we have your attention? Keep reading.

Work as a group to provide high-level consumer service responses via emails and phone.
Assist in advancing the department and making it good, upselling to customers whenever feasible.
Contact customers and offer parts, upgrades, and spare packages.
Prepare quotations in a timely fashion.
Process orders from clients, service technicians, sales division, and production.
Investigate recorded data for parts charges.
Walk urgent orders through the system to provide proper follow-up and quick turn-around time.
Follow up with clients, suppliers, buying, and other departments within our community to always ensure the best deliveries.
Provide support to shipping.
Process COD and credit card assets, and report to the accounting team.
Code in new parts and roll with electronic filing.

Who we’re looking for?

A post-secondary certificate in business, engineering, or a connected field.
Minimum of 2 years encounter ideally in a parts department.
Bilingual (English & French – written and spoken). Spanish is an investment.
Proven customer service and people talents.
Managerial skills.
Proficient with MS Office.
Knowledge of packaging/machine manufacturing industries is an asset.

What’s in it for you?

There’s no trust in good ideas or limitations to how far you can advance with our team. We offer an open, communicative atmosphere that fosters personal initiative. We flatter ourselves in being a company where people choose to build a job.

In addition to development opportunities, as a ProMach worker, you receive better than just a paycheck. Total compensation includes your salary, complete medical/dental programs, as well as life insurance, a great paid time off schedule, and a retirement savings plan with a company match. And because we comprehend the importance of feeling covered, there is no waiting period for benefits – you are qualified on your first day of work!

Curious about life at ProMach? #PROMA #NJMP Track us on LinkedIn, Twitter, and Instagram!

More career chances to consider!

Pro Mach sticks to the principle of work equity. The use of the masculine gender has been assumed for ease of homework and has no discriminatory intent.

We will guarantee that people with disabilities are delivered reasonable accommodation to experience the job application or interview process, complete essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.